FAQs

What do I do if an item doesn’t fit?

All sales are final. Please make sure you read the description and sizing of the item before purchasing.

 

How can I measure my wrist, neck and ankle to ensure I buy the correct size?  

Measure by taking a piece of string and wrapping it around the desired area. Once you like how it fits, cut the string and measure it with a ruler. If you are having trouble, message us on

IG: @bytalarmal or email us: bytalarmal@gmail.com.

 

What's the difference between gold-filled and gold-plated jewelry? 

 

Gold-filled: 1/20th of the weight is real gold, more expensive than gold-plated, an affordable alternative to solid gold, super safe to be worn for those with sensitive skin, and will last a long time with proper care. 

Gold-plated: Contains a super thin layer of gold, more affordable than gold-filled, should not be in contact with water, sweat, and harsh chemicals, and requires extra care and proper storage. 

Please see the care label of your by talarmal jewelry upon the arrival of your package to ensure proper care. 

 

How long does it take for my package to arrive?

Each order takes 2-3 business days to process. Shipping may vary depending on which shipping option is chosen for the order. Due to the COVID-19 pandemic, shipping may be delayed. If you have any questions, please contact bytalarmal@gmail.com

 

What should I do if my package hasn’t arrived yet?

Make sure to check your email for a confirmation and update on shipment. You can email bytalarmal@gmail.com with your order number for further details.

 

How should I take care of my products?

Each by talarmal product has a specific care label that lists how to properly take care of the item. Please make sure to read the care label upon arrival of your package.

 

What do I do if the product comes defected or damaged?

Please be sure to read our Refund Policy section Damages and Issues (listed on the bottom of the checkout page) to understand what to do in case a product comes defected and/or damaged.

 

I like something, but it is out of stock, what should I do?

The quickest way to reach us is through IG: @bytalarmal. You can also email us at bytalarmal@gmail.com